Information & Access
The Info-Line for Aging & Disability is the front door to Area Agency on Aging. Information & Access Specialists provide person-centered connection to resources, services, and programs to older adults, adults with disabilities and/or chronic conditions, and caregivers in Southwest Michigan.
Your One-Stop to Access the Services You Need
When you call the Info-Line for Aging & Disability at 800.654.2810, you’re reaching local, highly trained experts who can help you navigate the support you need to continue to live in the setting of your choice.
Our professional Information & Access Specialists can help you determine what services are available to you in Berrien, Cass, and Van Buren counties. A call to the Info-Line is always free, and resources are shared across the continuum of payment options from free to private pay.
You can obtain free and confidential information on:
In-Person Counseling is Available
Area Agency on Aging’s Information & Access Specialists are available to meet with you in person by appointment or walk-in. A limited number of walk-ins are held each day at 2900 Lakeview Ave., St. Joseph. For best availability, please call our Info-Line at 800.654.2810.
Specialists are also available to meet you out in the community at a variety of different community-based sites, including at United Christian Services in Paw Paw and Neighbor by Neighbor in Union Pier. To schedule an appointment at one of those locations, call the Info-Line at 800.654.2810.
When you meet with an Information & Access Specialist in person or over the phone, they will provide accurate, unbiased information on all aspects of life related to aging or living with a disability. These friendly, welcoming staff are for anyone—individuals, concerned families or friends, or professionals—to access information tailored to their situation.
Ask to see the Resource Library, a comprehensive collection of aging, disability, and caregiver resources.
Frequently Asked Questions
If you’re unsure where to begin, the best place to start is the Info-Line for Aging & Disability at 800.654.2810. This is the front door to services for Area Agency on Aging.
Information & Access Specialists listen to your situation, ask a few questions, and help connect you to the right programs, services, or community resources. You do not need to know what to ask for — helping you figure that out is part of their role.
Information & Access Specialists help with a wide range of questions related to aging, disability, caregiving, and long-term planning. This includes help with:
- Planning for care at home or in the community
- Long-term care options and transitions
- Medicare counseling
- Support for caregivers and families
- Dementia care and support
- Elder rights, advocacy, and legal resources
If a resource exists, specialists can help explain it. If multiple options exist, they can help you compare them and decide what makes the most sense for your situation.
No. Calling the Info-Line for Aging & Disability and speaking with an Information & Access Specialist is always free and confidential.
Specialists provide unbiased information and can help explain services that range from free programs to private-pay options, depending on your needs. Their role is to help you understand what’s available.
Yes. Information & Access services are available not only to individuals but also to family members, caregivers, friends, and professionals who are seeking information or support for someone else.
Whether you’re helping a parent plan for future care, supporting a loved one at home, or responding to a sudden change in health or living situation, specialists can help you understand next steps and available resources in Berrien, Cass, and Van Buren counties.
If the situation is urgent or complex, specialists can help guide you to appropriate support quickly.
Your trusted source for information.
The Info-Line for Aging & Disability is available free and confidentially 8 a.m. to 4:30 p.m. Monday to Friday. Can’t talk? Try the Live Chat feature or email us at [email protected].